Testimonials: what past clients and property industry professionals say about my work…

With a business built over twenty six years on personal recommendation and client referrals, alongside introductions via other associated industry professionals too, it is important how my clients and professional contacts feel about their experience of using, and working with, Louise Crichton Property Search.

I am firm in my belief of the business principle that “A satisfied customer is the best business strategy of all.” (Michael LeBoeuf, business author, professional speaker and management consultant) so it is really the results that I achieve for my clients, and what they think about my work, that will be of greatest value for potential clients to review.

The following selection of testimonials from some previous clients, and a few professional contacts too, are testament to the difference that my professional assistance has made to their property searches and the execution of their purchases… and is an indication of what I could do for yours.

“We commissioned Louise to find a house for us in the Cotswolds having previously used her to find our flat in London. We had very specific requirements about the type of country property we wanted.

Louise understood the brief and very quickly researched the area and put together a comprehensive shortlist of houses for us to look at. She assisted us on viewings and listened carefully to our feedback.

She found a house which had not yet come onto the open market and secured an early viewing for us. This led to us making a swift offer for it which was accepted and we successfully bought it off market in quick time.

We would not have been able to buy our Cotswolds home without Louise’s assistance and we would have no hesitation recommending her: she is thorough and professional and has the uncanny knack of finding the right house.”

SF, client, Gloucestershire

“Louise is just fantastic and I highly recommend anyone who needs help with their property search and purchase to engage Louise – even if you think you don’t need any help, you probably do!

I began my own search and quickly realised that by the time I saw anything advertised that I liked the look of it was already under offer, or I wasted my time driving many miles viewing properties that turned out to be just not suitable when I got there. I was at my wits end when I heard about Louise through a polo contact and I quickly instructed her to help me.

Louise worked within my budget and with my specific requirements in mind to find a selection of suitable properties that I would not have found myself. By working with her network of estate agent contacts she is quick off the mark to get you in to see places that have just come on to the market, or are maybe not even advertised.

She managed to find a characterful property with land and outbuildings; the combination that I had only dreamt might be possible to find. Once an offer had been made and terms agreed, Louise drove the process to exchange of contracts and beyond to completion. It was an incredibly complex journey that Louise expertly managed to shield me from the stress of. She negotiated down the price of the property after the survey revealed multiple problems I had not expected, and this alone more than covered the cost of her fee.

Given further frustrating issues with the legal teams, and the complexity of the mixed use transaction itself, the deal almost fell through multiple times. It was only due to Louise’s tenacity and diligence that the purchase finally went through successfully. I can’t thank you enough Louise, I simply love my new home!”

AS, client, Wiltshire

“We were looking to find and buy a new home, within a fairly tight timescale, and we were interested in moving to wherever the right house might be found, across three counties in the South West – an area we didn’t know that well. This was a task that would have overwhelmed us had we not had Louise’s expert help.

She helped us explore a variety of different locations and focused our time and efforts on viewings of an appealing selection of the most suitable properties she could find. She quickly assessed their strengths and weaknesses in a way we could not have done ourselves. When we found a house we wanted to buy she helped us negotiate the best price for it and then assisted us, and fought our corner, throughout the often difficult purchase process. We would not have wanted to do it without her.”

IG, client, Somerset

“When faced with a complicated situation that required the acquisition of a number of residential apartments in central London, someone in the business who had previously worked with Louise recommended I called her to ask for her opinion and assistance.

Louise carefully listened to the brief and immediately understood what our requirements were. Despite the complicated and sensitive nature of the brief, she worked with me to put together a strategy and an action plan.

Her knowledge of the residential market and her extensive contacts were extremely useful. Her drive, enthusiasm and ability to uncover opportunities were unparalleled.

But what made our project successful was Louise’s ability to connect and communicate with people, combined with her determination and positivity that did not diminish despite the difficulty of the task.

I am confident that without Louise’s hard work and contribution, this project would not have been successful.”

VA, Portfolio Director, UK Plc client, London

“Deciding to use the services of a buying agent should be a simple question of value for money. We wanted to save our own time and to have someone on our side to ensure we were paying a fair price for our new home.

Without a doubt, the services of Louise Crichton Property Search paid for themselves and we wouldn’t consider buying another property without Louise’s assistance.”

SH, client, Surrey

“I have had the pleasure of knowing Louise for the last sixteen years and in that time she has carefully considered for her clients numerous properties that I have introduced to her through my agency.

I can safely say that I haven’t dealt with a more exacting professional and her attention to detail is second to none. I have interacted with countless acquisition agents over the many years I have had in estate agency and few are as canny, or as hard at negotiating, as Louise is for her clients. To negotiate against her is therefore not always a pleasurable experience! I do however respect her skill and it is clearly a very important part of the service that Louise can provide to a buyer looking to find THE best deal possible.”

NH, estate agent, Chelsea, London

“Having had Louise recommended to us by a good friend we appointed her to undertake a search for two London houses.

Louise immediately got to grips with our requirements and through her wealth of contacts found and viewed countless properties on our behalf, narrowing down a shortlist of properties that were either on or off market. Having selected our favourites Louise then handled all of the negotiations, liaised with lawyers and generally did all she could to get the transactions through as quickly as possible.

In all of our dealings we found Louise professional, having a great knowledge of her subject and dogged in terms of negotiating. We would have no hesitation recommending her to others, and subsquently have done.”

JC, client, London

“Dealing with Louise Crichton was without a doubt the best experience we’ve ever had whilst looking for a property. Her unsurpassed professionalism, tenacity and insight into the market helped us find our ideal property and minimised the hassle normally associated with property purchases.

Our very specific requirements on size, type and location, in conjunction with a strict budget, made Louise’s task in a ” seller’s market” very challenging indeed. Considering that we lived abroad, the element of trust was also very important to us. Louise came through with flying colours on that front too. She acted with the utmost professionalism throughout tthe process, guiding and advising us through all the critical steps. Once we completed the purchase she helped us let out the property, often going beyond the call of duty to assist in any way she could.

In many ways we saw a partner in her rather than just a buying agent and I don’t think we would ever contemplate going through another property purchase without Louise’s help.”

VK, client, South Kensington, London

“We used Louise to help us secure a large family home in a volatile market. Once we had decided on a specific location Louise then walked the streets one snowy Sunday morning dropping personalised letters into houses that looked likely to meet our requirements, in an bid to find an off market, private deal. Her perseverence paid off and we found the perfect house, saved the vendor any estate agency fees and, with Louise’s help and contacts, we raced from acceptance of offer to exchange of contracts in a matter of days.

We would recommend Louise to anyone whose time is too precious to waste looking at unsuitable houses and playing games with estate agents.”

CF, client, Putney, London

“Louise provides an excellent service and one which I would not hesitate recommending. She has an incredible network of contacts and helped me gain access to some properties before they officially came on to the open market. This network combined with her detailed knowledge of the housing market is an invaluable service.

Louise is extremely trustworthy and provides a highly professional service – she saved me considerable time and money and actually made purchasing a property an enjoyable experience. I will definitely use her again.”

AB, client, Notting Hill, London

“Louise advised my wife and I on the purchase of an apartment in Kensington. We were unfamiliar with the area and Louise first spent some time with us identifying suitable locations (down to individual streets) and agreeing a brief to meet our requirements. A number of potential properties were then identified and personally previewed by Louise before we then travelled to London to view them with her. She subsequently arranged for us to see a particular property before the selling agents had put it on the open market and she was able to negotiate and agree a purchase on our behalf on the same day. Louise then liaised with all parties to ensure exchange of contracts took place without delay.

Overall the service she provided was thoroughly professional from the agreement of the initial search brief through to the completion of the purchase and we were able to buy a property without the usual delays and pitfalls. “

SF, client, Kensington, London

“Getting that one single purchase in your life absolutely right has to be almost impossible without the right help. Trust, discretion, integrity and knowledge are just some of the key components in that process, all of which I have seen Louise passionatley exude in every transaction that I have had the pleasure of being party to.”

GT, mortgage broker, London

“I have known Louise for many years. I have always enjoyed a healthly professional working relationship with her and I admire how she conducts herself in the property industry with a huge amount of energy and enthusiasm… Specifically I should mention this is an industry where there are many search agents to choose from, a number of whom are very good at blowing their own trumpets and not much else. Louise by contrast comes across as understated, professional and quietly effective… She appears to deal with most of her clients on a referral basis, some of whom I have seen her work with multiple times over a number of years.

Time and again I get calls from search agents who are looking to find something to show their clients at a moment’s notice the next day, with no appraisal of the property being carried out and on some occasions the property will not have even been previewed. Louise is at the other end of the spectrum, always researching potential properties for her clients well in advance. I know her for her diligence, thoroughness and attention to detail; she does not leave any questions unanswered and clearly will not advise her client until she is entirely happy that she has all the information she requires.”

JM, estate agent, London

“The service provided by Louise is of such high quality I would recommend that you call her the moment you first think of buying. Or you could wait four months like I did, trying to find a flat by yourself first, then turn to Louise for help and really realise how valuable she is.

Not only did she source perfect apartments according to my specs, (some before they were on the open market) through her network of long established contacts, but she arranged viewings at times to suit my busy work schedule, she accompanied me on them all,  gave me a full report on everything we had seen and detailed value comparisons within the area… She helped arrange my mortgage, found me a solicitor, set up and attended the survey and negotiated the price with the agents .

From start to finish the entire experience was a pleasure, I have a wonderful apartment and Louise saved me her entire fee in the reduction that she secured for me on the price. What more can I say…”

PG, client, South Kensington, London